2006 Speaking Itinerary
Rosanne D’Ausilio, Ph.D.
Toastmasters International District 53 Spring Conference - Wallingford, CT
May 13, 2006 - Communication Is Not A 4-Letter Word!
Government Customer Support Conference - Arlington, VA
June 14, 2006 - 1:30 pm - First Call Resolution: What About that 14%?
June 15, 2006 - 8:00 am - Self Service: Is It Working?
Speechtek - New York, NY
August 8, 2006 - How to Kick Customer Service Up A Notch
IQPC Call Centre Week Conference - Toronto, CA
August 30, 2006 - The Human Aspect of Customer Service: The 5 W’s of World Class Customer Service
North American Conference on Customer Management (NACCM) - Orlando, FL
November 15, 2006 - 8:00 - 11:30 am - The 5 W's of World Class Customer Service Skills Training
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